[Resolved]  Voltas — indoor motor replacement - no: [protected] esc number -

Address:

mehdhipatnam, Hyderabad, Andhra Pradesh, 500030

Hi team,

I have bee your loyal customer since 2011.

May 24th i have raised a service request and technician visited my property and informed indoor blower motor needs replacement and on same day he raised a purchase order

Now it's been more than 15 days with no update

Called multiple times to raju service station volta's care with no use

Spoke to chamdra shekar and he promised by 3rd issue will be resolved

Today is 5th with no update and he is not lifting phone same with area manager venkat

All are asking to speak to service center and they are saying to speak to customer care wow

Venkat said by 5th or 6th issue resolve
Raju said product arrived but the concern person not lifting phone

10 times escalated and spoke to various people in that department suxh a worst response

You may think alone i can't do any thing but you are wrong

In have recorded every call for your reference

For a small part you guys are really playing unnecessary games with customer fooling them

I didn't have any issue with my product i respect and like tata but not the stupid service

You don't have a proper escalation matrix atleast no right people

15 days for a small part that to in hot summer ridiculous

Dont you know how small family with kids suffer in hot summer without ac

What a worst service nobody to track and understand customer problem forget about part worry about your stupid service and care free service