[Resolved] Voltas — installation efficiency- air conditioner

Noel Treasure

from Visakhapatnam, Andhra Pradesh

Address:

530017

Bought voltas split ac on amazon - rs 30, 000/-; contacted voltas - they said rs1, 500/ installation plus extra for wire etc.. (I said it should be in the box) and distance is just 1-2 mts from. Window sill / behind the wall anyway said - ok.
03/10/2017 this afternoonmtwo guys came - tried making a hole - drill not good enough - old house - told them use heavy drill or toolbit-
As i already have 3 ac's fixed by other people -
They said not their job - we have to make the hole - by contacting a mason or a heavy toolbit guy..??
So i said i will get local guy to fix the ac -
They went away warning that - they will not give any warranty.
So they can't drill a hole - so i cant fix the ac and if i do it - no warranty... Is he a dealer or some kind of mafia..
Definitely not customer service... From a tata. Company..??
I think all these guys just make money.. For installation/gas filling etc... Bcoz we generally have not idea... Feel company should show more interest..!

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Nov 13, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2017

Voltas Customer Care's response Dear Customer (Noel),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Oct 13, 2017

Voltas Customer Care's response Dear Customer (Noel),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

Nov 17, 2017

Updated by Noel Treasure thanks guys for your help in resolving this issue..rgds..Noel