[Resolved] Voltas — installation of voltas 1.5 ton a/c plant

N. murali

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600049

I have purchased Voltas 1.5 ton A/C plant on 10/08/2017 from M/S Jayam & Co, Chennai. I have contacted Voltas installation people for installation. They asked Rs 1200 for installation, Rs 800 for clamp for outdoor unit & Rs 800/ meter for extra copper pipe & of Rs 250/ meter, extra installation charges, for adding extra copper pipe & bill copy from my side for claiming bonus from Manufacturer. Chennai Voltas service provider Phone No:[protected]. Despite of accepting above condition also, they haven't send technician for installation. I made complaint to customer care also. They assured me of sending technician. But nothing happens. If customer, who lives in one of the metro city suffers like this, what will be the condition of person who lives in other remote place. Poor servicing. Now i have started to feed sorry to my self of purchasing Voltas A/C plant. If VOLTAS can't able install their product, how they are going to provide 24 hrs service. Hence, I am requesting company to take back their product & return my money.,

N.Murali
Cell No: [protected].

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Sep 24, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2017

Voltas Customer Care's response Dear N Murali,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Aug 23, 2017

Voltas Customer Care's response Dear N Murali,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team