[Resolved]  Voltas — Newly purchased inverter AC and its not working

Address:

Volta’s company

Dear all,

This is the case of Voltas inventor AC 1.5 ton which we bought on 15th April . (Voltas win AC 185 V DZA) model details . Now the issue is cooling issue one the very first day this ac cooling not properly working neither Cool the whole room . If we sit in front of wings then air and cooling comes and when we move cooling gone . My room is very small around 250-300 square feet but still it’s not cooling . Strange to feel that . We bought the newest technology 1.5 ton AC and if it’s working like this then I think company and the dealer both cheated with me.
We call the cx care and booked a complaint Its Chandigarh Phase 2 industrial area . When the Techincian came he told me that their is no issue in ac but might room temperature problem and he suggest that their is another team will come and check the room temperature and all . 1 st visit they not satisfied and leave the complaint as it’s . Next day again new Techincian came and checked the temperature of the room . He’s checking inside and outside the temperature and discussing on phone with someone . Firstly I think he’s not getting a product knowledge and if he’s not having a knowledge then company should send that person who knows about it . After 30 min he said their is no problem . Then I told him to connect me with senior person
Senior name :- Balwinder who is the owner of the service department firstly he talk to me very rudely way ( please give him some guidance or training how to deal ) secondly he told me that their is no prob in Ac, ( agar prob lagta hai to mein AC Utha kar workshop le ata hu phir dekh lenge ) when we said still if not ok then what will you do he said ( phir dekh lenge) not a valid answer and his Tone so rudely way . Purchase a new ac and with in 2 months sending to workshop why . It means this Ac having a bigger prob and this has to be replaced .
Please give him some knowledge about cx dealing first and also way of talking to cx we have purchased a ac which is costing me 32k and it’s not a small thing for me .
I am sure their is a problem in this AC because they keep sending a new Techincian and the way they described not justified . It’s a technical thing that only company knows not me, I just want if I purchase a AC it should feel me good and cooling which is not happening .
Volta’s as it’s a trusted company and stand with a good service but glad to know that Type of service and employees hired I never expect that . This Ac having a problem and it’s a major issue on this . So I want my replacement asap I will not go with that condition ac which is un useful for me .
I hope you guys take action on this complaint seriously and resolve this ASAP. Otherwise I’ll go on legal action .

Purchasing Deatils :- Sarabjit Singh
Ac fitting Deatils :- HEENA RANA
SEC 35 D, #3602 chd

Regards
Heena rana
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