[Resolved] Voltas — no response from the service provider instead of filing service request

DHANRAJ JAIN

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400053

I had called the voltas tollfree no and filed a service request for my voltas ac on 3rd of october and the executive had ensured me that the technician would resolve my problem in 24 working hours but has not recieved any positive response from service provider till date, i have called the toll free no thrice but still situation stands the same, such a bad after sales service is very unfortunate as i had bought voltas ac with expectation of a good after sales service as it has a brand image but due to such instance voltas may lose its valuable customers. So i would not recommended anyone to buy voltas products in the future.

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Nov 14, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

Voltas Customer Care's response Dear DHANRAJ JAIN,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Oct 13, 2017

Voltas Customer Care's response Dear Dhanraj Jain,

Thanks for sharing requisite details, our team is working on your concern. We will get in touch with you shortly.

Regards,
Voltas Online Team

Verified Support

Oct 14, 2017

Voltas Customer Care's response Dear Dhanraj Jain,

Thank you for the acknowledgment. Please feel free to get in touch on voltas.[protected]@gmail.com if you require any assistance.

Regards,
Voltas Online Team