[Resolved] Voltas — pathetic after sales service! water leakage from indoor unit | |||
Raised multiple tickets against the same issue with Voltas customer service helpline ( case id#[protected]) and a technician visit was issues by them on the June 17 2019 by US Center (after sales service francisee in Kolkata) and they charged me Rs.400 to explain me my situation that I already knew about and therefore had them at my place to resolve it for me. Because the unit it installed on the 3rd floor they wanted me to get a bamboo stair installed from outside to provide better servicing for both the indoor and outdoor units. After they left that day since then I have been trying to reach the kolkata service franchise byt none responded. Person handling the customer front Mr. Anindya Ghosh from US Center in Kolkata was ordeally rude and unprofessional over yhe call. However, I registered another ticket on June 19 2019 (case id# [protected]) with voltas customer service and have not received any responses from the team as of yet. +1 videos Was this information helpful? | |||
Jul 23, 2019 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Jun 20, 2019 Voltas Customer Care's response Dear Roby Shah, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com. Regards, Voltas Online Team | |||
 2 Comments | |||
Comments
I had purchase on 29 april 2019 and after 10 days ac gives me trouble. I have complaint 10 times but there is no respond plz replace my ac as soon as possible.other wise i have to go consumer court and prime minister office...ur customer care centre making fool to costumer...kindly replace my ac ...
Voltas Customer Care's response, Jun 21, 2019
Verified Support
Voltas Customer Care's response, Jun 29, 2019
Verified Support
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team