Voltas — Pathetic customer service from viltas

Address:

Anantapur, Andhra Pradesh, 515001

3 weeks before I have purchased a 1.5 tonn split ac 185CY in paytm which has a unit warranty for 1yr and 4 yr warranty on compressor. Though i have taken a paid installation service from voltas( req no: [protected]) as technician did not do proper installation. All the gas got leaked out and the machine started giving trouble. If we would have noticed it at earliest we would have faced a huge damage to the product.

I have loagged couple of complaint by calling on voltas customer care number and even with multiple follows on a daily basis my issue is still not addressed.

Being a tata group employee I am totally disappointed with the service provided by Volta's and in fact feeling regrad for choosing the product based in brand name.

When I call the local Volta's customer service center, to my surprise they were refusing to provide the warranty service thought the issue was occurred due to wrong installation. In fact they are asking us to pay additional amount for visiting my home to check on issue.

I tried all known ways to highlighting my issue. If its not going to workout Last option left would be approaching consumer court.

You can call me on [protected] for more details.