[Resolved] Voltas — Pathetic experience from voltas

Ranjihj

from Hyderabad, Andhra Pradesh

Address:

Palwancha, telangana

I purchased 1.4 ton AC from Amazon, the compressor stopped working after 1 year. After raising the complaint they took 8 visits to confirm its comoressor fault.
Then they brought compressor for replacement and charged 4500/- for replacement. I asked for bill n standard charges. But no response.
Service person's attitude is rude. If the compressor has warranty, why charge for replacement and gas filling.
I called customer care to know the charges and policy of the company. She asked me to call the service guy only.
Voltas has no transparency, they have left everything to the service guys, even if you give feed back rating also, no one cares.
Please don't buy voltas ever

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Aug 13, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Apr 05, 2021

Updated by Ranjihj If any Volts executive sees the complaints, the details are
Complaint number [protected]
Mobile no. [protected]

Apr 05, 2021

Updated by Ranjihj I have add one thing, in the end after replacing the compressor the service person cheated me by saying that he would seal the copper pipes neatly with nylon tape, then simply wrapped a tape worth 30-50 rs on the already existing foam and charged 600/-, such a horrible experience. And they behave like we should be happy that they came to attend our complaint.

Verified Support

Apr 07, 2021

Voltas Customer Care's response Dear Customer,

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team