[Resolved]  Voltas — pathetic service

Address:

273005

Dear sir
Greetings

My complaint no. Is [protected]

I have purchase a voltas 2 ton inverter split ac in july 2017. I have requested for its service on 13th sept 2017. I got a call on 15th a technician visited me on 15th and he said your ac required gas charging which will be done till 18th. Please check by which day gas charging request is approved from your side. Since 18th i everyday called thrice to these local service centre nos. [protected], [protected] 1st no. Is local service centre no. And second is technician no. They are not picking up my call.
I started calling on customer care no.[protected] twice or thrice a day since 18th. Every time i got the answers like i am sending a reminder, a mail, arranging a call from supervisor but i got neither a call or any kind of response from your call centre guys. That is pathetic when neither service centre nor a call centre is responding. I am asking for providing me a calling no. Or any email id from management lever but they said they have only one email id [protected]@voltas.com.
So there is no place in voltas where a consumer can complaint about the pathetic services provided by your service centre and call centres. I am keep calling and calling to get call centre supervisor but he is not available since all my calls. And every time i am getting the same answers like i am arranging u a call back.
If a simple gas charging took 8days in voltas then what time your service stations need to solve a bigger technical issues.
My ac is installed in a glass panneled showroom. It is suffocating to sit inside and my sales is hampered disastrously.
The kind of service you people have provided me now i will never gonna buy a voltas product nor recommend any of my knows.