[Resolved]  Voltas — pathetic service (nobody came after requesting multiple times) + unprofessional behavior by voltas service team

Address:	Mathura, Uttar Pradesh, 281001
Website:	www.voltas.com

Here is a classic case of 'bad after-sale service'.

I have a 1.5 ton split ac purchased 4 years ago and its out of warranty.

On 24th april '17, i got it repaired at mathura service center for (Internal) leakage, gas filling, motor change and was charged rs 5000+. Around second week of aug (4 months after service) it again stopped cooling.

I requested for service and two guys came and told me that there is 'leakage' in ac. I was surprised (Any customer would). The ac went to service center for exactly the same problem and it reoccurred.

So technically, now i have to spend[protected]For leakage correction + gas filling + labor charge) again which will take my expense to around 10k in a single season.

I asked those guys to bring the matter in the notice of mathura service head mr ashish agarwal but i received no absolutely response since that day.

Nobody called me, my subsequent requests were cancelled (With remark like 'client refused to pay' as customer care guys told me) and the last few requests are still open and its already more than 10 days. I simply can't pay on anything, or multiple times on the same thing without getting a clarification from service head. This money is hard earned by me. If im expecting a clarification on a bad-service from the most accountable individual 'service head' of mathura im not wrong i guess.

After all this waiting, i tried contacting the ghaziabad office (Regional ho), emailed all with copies of purchase, services done, called asm, messaged bsm. They say they've forwarded the request but nothing happened till now.

To be frank, i've lost all hope from the voltas team. There is absolutely no accountability (From top to bottom). They even don't bother acknowledging emails.

If voltas online team (Or any higher official from voltas) sees this, please don't 'apologize for the inconvenience' and take action. I have requested everyone but won't do this for long. I would rather throw my ac out of the window than keep on sending emails to everyone without getting a response.

Im sorry if i sound a bit rude but when official show you a 'cold shoulder' - may be because the product is out of warranty then no customer would like.