[Resolved]  Voltas — physical defects observed in two split air conditioner

Dear sir,

With reference to above mentioned subject & invoice number given at reference, i would like to bring on your kind notice below details. Two air conditioners were purchased on dated 26/01/2018 (Xerox copy of croma bill is enclosed herewith)

(A) voltas s/ac 1.5t 183sy 3s

(B) voltas inv/ac 2t 243v eva 3s

Above both units were installed by your authorized service franchisee sv refrigeration on dated. 10/02/2018 & they charged rs.1200 for a/c stand & its fitting charges. A xerox copy of sv refrigeration service request no 4227 dated 10/02/2018 is also enclosed herewith.in opinion my a/c stand & fitting must be provided free along with the unit.

Now please take serious note of the following issue, why this has happen when air conditioners are purchased from authorized dealer or you may say from your own retail outlet.

(1) please find enclosed herewith the photograph of 1.5 t indoor unit where the right side bottom portion is bulging-out as compared to left side. Actually bottom-line must be straight.

(2) yesterday evening i. E. On dated 11/02/2018 some noise movement was heard from the

Out-door unit of 2 t air conditioner unit, when it was tapped, the squirrel jumped out from the out-door unit.

I checked the out-door unit & it was found that the quite large gap is open from where squirrel or rats can enter into the out-door unit. A photograph of wide gap is also enclosed herewith which clearly shows that such wide gap is sufficient for the entry.

It good that the unit was not in operation, other-wise there were chances for short-circuit.

Now you are requested to send your technical staff for verification & do the needful to resolve above both issues at an earliest convenience. Hope for an early response. More over today i have lodge complaint wide service no bow120218fs00021 & bow120218fs00022.

Please find enclosed herewith sv refrigeration service request no.4430 dated 13/02/2018, whereby the technician visited my residential place & has reported as below:

(1) he checked the 2 t outdoor unit, opened the top cover of the unit & showed me that there is no gap inside the unit. A/c is ok.

(2) he also checked the 1.5 t indoor unit & brought its bottom into a straight line.

For above two statements of technician i totally disagree & on the same service request no. 4430 i have clearly mentioned that (1) 1.5 t a/c is still not in a straight line (2) 2 t a/c fins on condenser quite large gap is still there. I have seen other a/c outdoor units.

I would again like to bring on your kind notice that in my letter of dated 12/02/2018 i have clearly mentioned about the physical defects which means only a look from out-ward appearance which means without touching the unit one can observe the defect. I hope you will agree with my point.

Now so far 2 t outdoor unit is concern a wide gap can even observed from the photograph of my letter of dated 12/02/2018. Copper pipes are open not covered with fins. I have taken the five photograph other outdoor unit which are enclosed herewith, which clearly shows that copper pipe are fully covered with fins & there is no gap for the entry of any rodent (Rodents include small squirrel, lizards, cockroach or any other small insect). Please compare these three photographs with the photograph attached in letter of dated 12/02/2018.

About 1.5 t indoor unit again i am enclosing four photograph of it, where your technician has claimed that bottom line of the unit is made straight to which i totally disagree. Photograph still shows that bottom line is not in straight line.
Please send some responsible person from your quality control department, who can observe the things minutely, so as to resolve the request.
I would like to bring on your kind notice that on dt.25/02/2018 mr. Kulin vora & mr. Kalubhai prajapati along with one technician visited my place personally & observed the defect of both air conditioners as under:

(1) mr kulin vora agreed that in 1.5 t indoor unit the base of the unit is not in a straight line & waves are quite visible & he told me that they can replace the outer of indoor unit. He took the photograph o[censored]nit with his own mobile camera.

(2) i showed him the gap in outdoor unit of 2 t air conditioner, where the copper pipes are not covered with fins & told him that small rodents like lizard, cockroach, small rats & squirrel can get inside the outdoor unit & damage the unit or it may even cause a short-circuit.

Mr kulin replied that gap left is because of the compressed fins, that can be rectified by pushing forward the fins & the gap will be covered. He got the top cover removed through his technician & checked the fins but could not extend the fins forward & the gap remained there as it was earlier.

He took the photographs of outdoor unit & explained me that this gap will not create any problem, it will not effect the working of the unit.

To mr kulins arguments, i replied i have checked the outdoor units of 2 t air conditioner & have taken photograph of it. I showed those photographs to him, where it is very clear that the copper pipes are fully covered with fins.

Moreover i told mr kulin that i am ready to come along with him to voltas warehouse to verify the outdoor unit at any place in my vehicle, to which he replied that he has to talk to his higher authorities & will inform me within two – three days but till date i have not received any reply.

I would like to bring on your kind notice that i have purchased brand new goods & not of the seconds quality goods. The defects are brought on your notice immediately after the installation of the both the units, on the contrary it is the duty of the s v refrigeration personals / technician to inspect the goods before installation, which they have not done & have installed the seconds quality goods..

Please note that after installation of both air conditioners i have not used it even for a single day nor i am going to use till both indoor unit of 1.5 t & outdoor unit of 2 t are replaced by brand new units as i have paid for it.

Please take an early decision as i am aged person of 70 years old, i don’t want to enter into long correspondence, i have purchased air conditioners for my comfort not for the harassment. Please take an early decision.