[Resolved]  Voltas — Poor service response for my window 1.5 ton AC

Address:

Kanpur, Uttar Pradesh, 208002

My voltas window 1.5 ton heat n cool ac stopped working... Talked to service centre regarding this... I was told that the compressor is not working and it needs to be replaced... My ac is 4 yrs old so though the ac was not in warranty the compressor was in warranty. I got it serviced by voltas authorised service centre on 21 march 2017... But since then the ac was not working properly, it was struggling to reach even 25 degrees... And when i set the temperature to 24 it used to trip before reaching that temperature with stabilizer showing overload... This was a newly arises trouble... Earlier the ac was able to reach even 20 degrees without any struggle (Did that once or twice just to check the cooling capacity)... Now it struggle to reach even 25... Regarding this i called the customer care n the service centre... They took back the machine for recheck and now they are saying that it is in proper working condition... And this is not a issue and that overload on stabilizer is due to voltage fluctuations... Voltage in my room never went below 190 v input to stabilizer.. So the ac receive voltage in its working range and all these issues arise after the compressor change... The service centre people are not accepting the fact that the ac is not cooling properly... I have called voltas service centre a number of times but there is no one to give technical advice... And these service centre people are also misleading the costomer care people by not accepting the trouble... Kindly help..