Voltas — product issue

Address:Tilak Nagar - 110018, Old Shahpura

Facing gas leakage issue in 1.5 ton window ac almost every year. Last year only, they checked & filled the gas & this year again its same issue. Pathetic customer service. Its almost 6 years that i have purchased this ac & almost every year, i face one problem after another.
Every year we log a complaint and service engineer re-fills the gas identifies the problem with a component replaces the component and promises us saying that this issue would not repeat again. However, the issue repeats after couple of months. Once the service engineer changed the coil outside saying the gas is getting leaked from there. Next time they changed some pipe, next time they said the gas is getting leaked inside so they took out the coil and performed soldering after that they did the same thing again with the coil.
I don't understand that how many times a issue should repeat to identify the problem and fix it. If it was first or second time then i would not even taken the pain to search for this forum and log a complaint. But this is 4th time we are facing the same issue.
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Voltas customer support has been notified about the posted complaint.
Verified Support
May 04, 2020
Voltas Customer Care's response
Dear Peeyush,

We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
May 05, 2020
Updated by Peeyush K Singh
Hi Voltas Team,

My problem & mobile number ([protected]) already mentioned in complaint above. Also share your correct mailing address & one shared by you is incorrect-voltas.[protected]@gmail.com.
May 08, 2020
Updated by Peeyush K Singh
Hi Voltas Team,

Kindly reply as issue still not resolved.
Jun 08, 2020
Updated by Peeyush K Singh
Hi Voltas Team,

Its not even a month & again issue repeated. Last month only, your engineer came & checked the display & filled the gas. But now AC is not even starting. Last year only, its display kit was changed. This is kind of support you guys are providing that your repair work didn't last for one month. Kindly check & resolve it ASAP.

BR//
Peeyush Kr Singh
Jun 08, 2020
Updated by Peeyush K Singh
Kindly contact on [protected]
Jun 09, 2020
Updated by Peeyush K Singh
Dear Voltas Team,

Still waiting for your revert & call.

Kindly contact on [protected]
Jul 02, 2020
Updated by Peeyush K Singh
Dear Voltas Team,

Again facing issue regarding gas leakage. Its not even 2 month since last gas was filled & issue again re-appeared. Kindly resolve ASAP.

BR//
Peeyush Kr Singh
[protected]
Aug 28, 2020
Updated by Peeyush K Singh
Voltas Team,

Its not even 2 month & again facing same issue.
This is getting embarrasing day by day.Since May, this is happening for 3rd time.
I guess now you guys do not care about social media complaint also.

BR//
Peeyush Kr Singh
[protected]
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