[Resolved]  Voltas — Product & servicing of voltas ac 185 jy

Address:	560066
Website:	Snapdeal & Voltas AC

Respected sir/ maám,
I am facing issues with 2 acs purchased.
- i had purchased 2 voltas acs through snapdeal which was received on 30th march.
- i called voltas customer care for installation (Ref no. [protected]) which was done on 6th april (Rehman - [protected]). The very same day we noticed the ac was not cooling so we called the installation person again.
- i have spent 86, 000 (37, 500 for each ac, 3000 for installation of each ac, 5000 for stabilizer)
- he checked and said defective indoor pieces were sold to us.
- we called snapdeal but they said they cannot exchange the product as they have a 7-days return or exchange policy and since the product is covered by warrenty that i should contact voltas for further action.
- i called voltas and they sent the 2nd set of servicing men (Ishaan - [protected]) on 8th april, who checked and told us the installation is not done correctly and has caused gas leaks in both the acs. He gave us an invoice and asked for the 1st invoice, which the 1st servicing guy did not give us.
- then they were supposed to resolve the issue within 24hrs, which has not been met.
- to add, they have stopped taking my calls now. When i speak to customer care they cut my call before listening to the complete issue. The 2nd servicing person tells me now the issue is not there's and has moved to another servicing branch.
- voltas customer care isn't responding or helping even after lling them so many times and now they are saying they cannot do anything as snapdeal is responsible and i should call snapdeal not them.
- both the parties are blaming each other and no clarity of the problem has been conveyed to us properly. We are left hanging.