[Resolved]  Voltas — regarding replacement of voltas air cooler

Address:

D-454 B, LIG Flat, Sec 11, Pratap Vihar, Ghaziabad, Uttar Pradesh 201009, Ghaziabad, Uttar Pradesh, 201009

I had complaint in july'19 regarding vibration & noise in my air cooler purchased on may'19 via sr. No. [protected].

It took 15 days to your executive to visit & check the air cooler on checking he told that cooler need to be replace there is fault in many parts of cooler & had placed the request. He made the cooler temporary working condition by using some glue & flour but on 2nd night the fan of cooler broke suddenly & motor of cooler moved from its place & it stopped working.

Its been 2 months i'm waiting for response & very time i'm calling the customer care or the agency i'm not getting any type of satisfactory response.

Customer care every time tell me to call agency, agency is saying to call vinod tiwari (Which is branch manager) but agency don't having his number so they told to call customer care again then when i call customer care they are saying they are not authorize to give his number only seniors can give but there seniors are not there when ever i call. These type of round-round things i'm facing when ever i call any one.

Its not even the 4 months when i purchased the cooler. Its been summer time i had purchased cooler for summers but i'm not able to use it even one month.

Please help to resolve my problem.

With regards

Rahul singh bisht