[Resolved] Voltas — regarding the fraud on the name of second free service. | |||
I registered my request on 29th june for second free service of ac, and my warranty was to end on 5 july, the next day message came my service has been done, but no one came for the service. I reopened my complaint with customer care 4-5 times, and they always said technician will come. And now when i called them yesterday and asked about complaint number for approaching consumer forum, they assured me that my service will be done for sure, now when technician came today, (10-aug) voltas is asking for charges, why should i pay when i registered my request in warranty time period. Also a call from voltas came for assistance, when i described my issue to her, she refused for all the registered requests, and was talking rudely and unpolite manner. Was this information helpful? | |||
Sep 20, 2019 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Aug 12, 2019 Voltas Customer Care's response Dear Avi, We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team | |||
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We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team