[Resolved]  Voltas — regarding voltas split inverter ac defect

Address:

New Delhi, Delhi, 110025

Its been almost 2 weeks since i registered the complaint about water dripping and noise from the voltas split inverter ac 1.5ton 5*. The first complaint i registered around 2 weeks before, but none of the technicians came by my place so that i have to call them again about 4-5 days later. They made a promise that this time our technician will come and resolve the problem. But again none of the technicians came. So i called them again today 05/09/19 and they said that in our database your complaint marked as resolved, but there is not a single visit by their technicians and yet they claim to have resolved the issue. This is unaccepted from such a reputed company that they keep making false promises to their costumers. It's a very humble request, kindly look into this matter as soon as possible.
I have attached a screenshot of their message asking about post-job completion feedback, but the job hasn't even taken place.