[Resolved] Voltas — Regarding window ac

kotli

from Delhi, Delhi

Address:

New Delhi, Delhi, 91

I have purchased a 1.5 Ton Voltas AC from the Authorized dealer M/s Sargam Electronics Central Market Lajpat Nagar New Delhi-110024 vide invoice No.SA12-02006 dated 22.10.2016, during its operation an unbearable noise
noticed & accordingly complaint lodged to the provider as well as the dealer of products, my complaint forwarded to the dealer K M Enterprises but only
inexperienced service engineer deputed resulting the complaint is still alive and no fault rectified failing which the consumer is feeling uncomfortable even
after expenses a huge amount from his salary to avail such facility but it is regretted that a reputed brand is not providing his services as per their Norms, Therefore it is requested to intervine in the matter and force to manufacturer to replace the same in the interest of Public.

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Jun 12, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

Voltas Customer Care's response Dear kotli,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Apr 29, 2017

Updated by kotli The AC purchased on 22.10.2016 in off season, and made in operation few days ago & it is noticed that The sound of AC is very erratic in comparison to other ACs, may be from compressor Or may from swing Fan, noise is unbearable, during the visit of service engineer stated that these noise is from the swing fans are free and required to be replaced but not replaced or rectified.

mobile No [protected]
Name : Manju Rawat
Add:3/15 Jal Vihar colony Lajpat Nagar New Delhi-110024
Complaint No.[protected] dt 3.04.2017, [protected] dt 15.04.2017, [protected] dt 01.4.2017 and reopen
03.04.2017 and further on 27.04.2017 no message received
Reply
mobile No [protected]
Name : Manju Rawat
Add:3/15 Jal Vihar colony Lajpat Nagar New Delhi-110024
Complaint No.[protected] dt 3.04.2017, [protected] dt 15.04.2017, [protected] dt 01.4.2017 and reopen
03.04.2017 and further on 27.04.2017 no message received

Verified Support

Apr 29, 2017

Voltas Customer Care's response Dear kotli,

Thanks for sharing requisite details, our team is working on your concern. We will get in touch with you shortly.

Regards,
Voltas Online Team

Verified Support

May 08, 2017

Voltas Customer Care's response Dear kotli,

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team

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Comments

kotli

from Delhi, Delhi

The AC purchased on 22.10.2016 in off season, and made in operation few days ago & it is noticed that The sound of AC is very erratic in comparison to other ACs, may be from compressor Or may from swing Fan, noise is unbearable, during the visit of service engineer stated that these noise is from the swing fans are free and required to be replaced but not replaced or rectified.

mobile No [protected]
Name : Manju Rawat
Add:3/15 Jal Vihar colony Lajpat Nagar New Delhi-110024
Complaint No.[protected] dt 3.04.2017, [protected] dt 15.04.2017, [protected] dt 01.4.2017 and reopen
03.04.2017 and further on 27.04.2017 no message received

kotli's [Complaint's author] reply, May 6, 2017

NOTHING HAS BEEN DONE TO TILL DATE, SUMMER IS ON TOP,