[Resolved]  Voltas — request for voltas ac replacement | repair

Website:

voltasservice.com

We have bought Voltas AC from TATA Cliq on 10th March, 2018.
Serial No. of Invoice : I[protected]

We are facing issues since the month of April such as: water leakage(water and ice comes out from IDU), noise problem and not cooling properly.

We asked for replacement to TATACliq, they said Voltas Sevice Engineer will come to verify it. We have raised several tickets to Voltas regarding this and asked for replacement as this issue is a recurring issue. Every one or two months, we are facing the same issue. They came and refilled the refrigerant. As per them, in the month of May, some senior Technician would have come and check and then give us the assurance for product replacement. Its now September, but no Senior Technician visited and no replacement done.
Now, TATACliq is showing the rule of replacement and saying the they cannot help in any way and asking us to contact again to Voltas. While, Voltas is not at all responding to the open tickets, even the escalated ones.

Below are the ticket numbers and attached are the screenshots of the complaints raised:
#[protected]
#[protected]
#[protected]
#[protected]
#[protected]

They have just closed the tickets without any consultation from the customer whether the issue got eradicated or not.

Also, find attached pics of the leakage we are facing and the ice pieces which are thrown out of the AC IDU and are falling on us.

We contacted TATACliq also from where we bought. The customer care service for TATACliq is also not proper. They asked us to mail at [protected]@tatacliq.com along with all the details of the tickets we raised to Voltas as they would contact the manufacturer directly will solve our issue.

However, TATACliq also denied later and did not get a proper reply also to th mail. Always a default email every day i get.

If a brand like TATA would provide a service like this, its really shame for INDIANS. That Indian is facing problem because he trusted Indian brand.