[Resolved] Voltas — request id: [protected] voltas 1.5 ton ac | |||
Dear service support team, It’s is really very shame for you that i am your existing customer, who is following you for last 15 days for the ac repairing in this summer session which cant be avoided by and your services department. I am from delhi and living on the top floor. I am seriously fed up with the response and i don't care attitude of voltas customer care team. The problem started on 14th april when the technician from voltas refilled the gas of my ac, it was told that if within 3 months of refuelling, i face any issue related to the gas then the gas will be refilled without charging any fee. On 24th may, i started facing some issues with the ac gas and lodged the complaint accordingly (Request id: [protected]). The company executive came for a visit on 1st june (I was told he would visit with 2 working days) and charged rs 400/- visiting charge (It was supposed to be free) and also did not solve the issue. I have been following up to date with no proper response. Tell me how do i move forward (Also if you have the expertise or talent to solve the issue) or tell me on my face that have i made a mistake buying ac through such a terrible company. Is it really a brand services which are you offering to the existing customer? Name - prashant sonkar Request id: [protected] Was this information helpful? | |||
Aug 5, 2018 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Jun 07, 2018 Voltas Customer Care's response Dear Prashant Sonkar, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com. Regards, Voltas Online Team Jun 08, 2018 Updated by [email protected] With due reference to my dispute with Voltas regarding the poor service, I again raised a request for technician visit which was cancelled by the system. Kindly refer the request cancellation message (screenshot attached). After the cancellation, I tried to contact Voltas Customer Care where a representative named Ankit picked my call and didn’t listen to the issue and hung up; rather he misbehaved with me on the call. I am also attaching the call log here. Please follow the in-line to get idea about the whole issue. This time if the problem has not been sorted out by the concerned authority then I will have to file a complaint in the consumer forum.  Verified Support Jun 08, 2018 Voltas Customer Care's response Dear Prashant Sonkar, We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly. Regards Voltas Online Team | |||
 2 Comments | |||
Comments
Dear service support team,
I don't think voltas is the no 1 brand. I purchased 1.5toninverter ACon 17th June 2018. On the next day I complained regarding the cooling issues.
You sent ur experts to solve the problem but the problem is they are not experts because they don't know how to solve the issue and told 4 different solution for 1 problem.. Your service quality is worst.
2nd thing is that they told us if you don't provide us ladder then we will not solve your problem and left without solving issues..
3rd thing I call customer service to again complain but the customer executive held the phone call before listening to my problem.. They do it 2 times in a row..
Voltas — request id: [protected] voltas 1.5 ton ac
2 Reviews
Pr prashantk.[protected]@gmail.com on Jun 7, 2018
Submit a Complaint
Dear service support team,
It’s is really very shame for you that i am your existing customer, who is following you for last 15 days for the ac repairing in this summer session which cant be avoided by and your services department. I am from delhi and living on the top floor.
I am seriously fed up with the response and i don't care attitude of voltas customer care team.
The problem started on 14th april when the technician from voltas refilled the gas of my ac, it was told that if within 3 months of refuelling, i face any issue related to the gas then the gas will be refilled without charging any fee. On 24th may, i started facing some issues with the ac gas and lodged the complaint accordingly (Request id: [protected]). The company executive came for a visit on 1st june (I was told he would visit with 2 working days) and charged rs 400/- visiting charge (It was supposed to be free) and also did not solve the issue. I have been following up to date with no proper response.
Tell me how do i move forward (Also if you have the expertise or talent to solve the issue) or tell me on my face that have i made a mistake buying ac through such a terrible company. Is it really a brand services which are you offering to the existing customer?
Name : Susanta Kumar Mishra
I don't think voltas is the no 1 brand. I purchased 1.5toninverter ACon 17th June 2018. On the next day I complained regarding the cooling issues.
You sent ur experts to solve the problem but the problem is they are not experts because they don't know how to solve the issue and told 4 different solution for 1 problem.. Your service quality is worst.
2nd thing is that they told us if you don't provide us ladder then we will not solve your problem and left without solving issues..
3rd thing I call customer service to again complain but the customer executive held the phone call before listening to my problem.. They do it 2 times in a row..
Voltas — request id: [protected] voltas 1.5 ton ac
2 Reviews
Pr prashantk.[protected]@gmail.com on Jun 7, 2018
Submit a Complaint
Dear service support team,
It’s is really very shame for you that i am your existing customer, who is following you for last 15 days for the ac repairing in this summer session which cant be avoided by and your services department. I am from delhi and living on the top floor.
I am seriously fed up with the response and i don't care attitude of voltas customer care team.
The problem started on 14th april when the technician from voltas refilled the gas of my ac, it was told that if within 3 months of refuelling, i face any issue related to the gas then the gas will be refilled without charging any fee. On 24th may, i started facing some issues with the ac gas and lodged the complaint accordingly (Request id: [protected]). The company executive came for a visit on 1st june (I was told he would visit with 2 working days) and charged rs 400/- visiting charge (It was supposed to be free) and also did not solve the issue. I have been following up to date with no proper response.
Tell me how do i move forward (Also if you have the expertise or talent to solve the issue) or tell me on my face that have i made a mistake buying ac through such a terrible company. Is it really a brand services which are you offering to the existing customer?
Name : Susanta Kumar Mishra
Voltas Customer Care's response, Jun 21, 2018
Verified Support
Voltas Customer Care's response, Jul 10, 2018
Verified Support
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However we call customer care on 28/05/2018 to today 02/06/2018 daily once a call to care for came to our house to fitte our Ac
But nobody cal us and no response
I think this is just a fraud to Care
We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.
Regards,
Voltas Online Team