[Resolved]  Voltas — request to replace water drain tray of my split ac indoor unit (1tr, vertis)

Address:

400606

I registered request to replace water drain tray of my split ac indoor unit on 22 sept 2017. (Order no. 1-[protected] and call no. [protected]) service engineer name is mr. Ashwinikumar and area service manager is mr. Amit. Till date my request is not attended. I followed up at least 25-30 times on phone with mr. Ashwini singh ([protected]) and mr. Amit ([protected]) & mrs bhawana ([protected]). Every time the reply is we are expecting the part within 1-2 days. On several occasions, they assured me that they will check the status and call me in half an hour. However, they never bothered to call me as committed. My ac is out of operation for more than a month. You can understand the level of discomfort caused during this period. I am very much disappointed with such treatment from service staff of an esteemed organization like voltas (Tata group company). Request you to look into the matter and help me getting this issue resolved.
I am filing this complaint second time. 1st time i filled complaint on 31st oct 17. I received reply from mr. Jahangir, assuring me about resolving the complaint in few days. Thereafter i followed with him 5-6 times, but still the request is unattended. Please let me know whether my request will be attended? And when?
Contact no: [protected]
E-mail address: [protected]@gmail.com