Voltas — Service failure/ mental harrassment

Hello,

I am facing issue with voltas product (1.5 ton window ac) since last 6 years. Product was purchased in 2011 and stopped working in 2014. I called customer service and technician visited he told me compressor is not working and he will replace the same within 2 working days.

I waited for two days but there was no response then i contacted them again and again for a month but there was no response from them nor from customer care

Later my father passed away i would also like to share he was heart patient and brain stroke patient warm weather was not suitable for him same has been conveyed to your customer centre and workshop and there was no response. Such a inhuman behaviour if they told me it will take months to replace compressor i would have purchased new ac. Wrong information given by workshop guys was very upsetting.

I was getting calls from voltas team to change the faulty compressor after few months but i refused to do so and asked them to change the complete unit.

I have all the records of the complaint which can be shared with you if required.

Complaint raised in 2014.

4 complaint raised from 2014 to 2016.

Hello,

Previous complaint numbers for reference.

1) 4 june 2014 - [protected]
2) 2 aug 2016 - [protected]

Two more complaint raised in between that can be investigate and ask voltas to share the complaint numbers

Resolution

1) full air conditioner amount refund
2) 5 lac compensation for mental harrassment that i am facing since 2014

Email has been sent previously for resolution to below people

Ceo
Md
Customer service head and many more people (They are unable to resolve the issue)

Request you to kindly look into this matter.

Thanks and regards,
Parminder singh