[Resolved]  Voltas — servicing diagnosis

Address:

Hyderabad, Telangana

I ve raised a complaint regarding my voltas 1.5 ton ac, as it was displaying e2 error from the past couple of months.

The technicians have come, cleaned the filters and without checking anything else.. Immediately went upstairs to check for gas leakage.

E2 error is not associated with gas leakage this i know for sure. We sent them away and asked for a better technician.

Next day a senior technician came and he also insisted that the problem is with gas leakage and once its resolved the e2 error would go away.

They have done some pressure test left the ac on test for a couple of days.. And came back again to fill in gas.

After this process is done when they came down and checked, e2 error still remained.

Then this senior technician opened up the unit.. Removed the display unit and connected it to the coil sensor and resolved the issue.

I believe this should have been done in the beginning instead of having to go near the gas leakage accusation.

When questioned the guy says e2 comes up because of both gas leakage as well as other issues.

We had to pay 2500 for this.

My query here is that what is the proof that error caused is due to some problem. How do we trust you technicians with the diagnosis they do? How can we be sure that whatever repair is done is genuine and apt?