[Resolved]  Voltas — split ac installation - not as per standards

Address:

Thane, Maharashtra, 400608

I have purchased split inverter ac from croma, r-mall, thane (W) on 24th sept'17.
It was delivered to my residence on 25th sept'17 and was expecting installation by tuesday, 26th sept’17.
However there were no phone call or instruction from croma or voltas.

Eventually after 3-4 follow-ups with croma, ac was installed on 28th sept'17, thursday.

Now the installation is a biggest mockery by voltas technician, bablu ([protected]).

Bablu called me around 12:30 0n 28th sept'17 and his first question to me" do you know installation charges?... (In hindi).
When i clarified him about free installation, he was insisting for extra expenditure like extra copper pipe, electric point and stand etc.
Since i had provision of concealed ac socket, grill for outdoor unit which is closest from indoor unit and copper pipe provided with ac was enough, i refused all extra material and asked him to continue work as per the standards.

Despite of all provision i had for split ac, babalu insisted for extra socket, 4 feet extra copper pipe (Rs.1000/-), white insulation tape (Rs.200/-) and brackets for outdoor unit (Rs.800).

Since i was in the office, didn't have control to verify the need of all above extra material, so i asked him to at least produce rate card which he didn't carry. Hence i followed up with croma on [protected] (15:28_9 mins 6 sec) but they were helpless.

Eventually i asked bablu to complete the work and write down all material costs/charges on job card once done!
Accordingly not bablu but my father written it on job card and this unprofessional person left all the columns blank on job card as well as warranty card. Even he didn't bother to demonstrate about ac. He just collected rs. 2050/- cash from my father and simply ran away without providing job card copy or bill for extra material used.

When i returned home, i realized the installation work was simply a chaos, no standards followed. Though there was enough space, extra socket installed on wall, brackets used though there was enough space for outdoor unit in grill box. The outdoor unit is installed in slanting position and that to in a place where it is squeezed, hardly 3-4 cm space between wall and unit.
Leaving room wall is damaged due to unnecessary hammering to create a big hole for copper pipe.

All the above incidences clearly suggest the person, bablu was not only unskilled but his intention was only to make money out of this visit.

Regarding the same i complaint croma care and reopened service request sr[protected].

I have been promised the reinstallation will be done as per the standard within 48 hours and i am still awaiting for the same.

I need reinstallation and my rs. 2050/- refund as it was total fraud.

Regards
Dattaraj r shinde
[protected]