[Resolved]  Voltas — split ac inverter type 1.5 ton 3 star / breakdown, 2, times already within 24 days of purchase manufacturing defect worst experience

Address:AIMS GOLF AVENUE 1 , NOIDA SECTOR 75 ., Gautam Buddh Nagar, Uttar Pradesh, 201306

Hi,
I purchased voltas split ac invertor type 1.5 ton on 6th may, voltas technician installed it & within a week its breakdown occured, gas leaked as reported by voltas technicians who visited there, they filled the gas & dis some activities with outdoor unit of ac to get the problem solved, after this hardly my ac used for a week and again on 30th may i faced the same problem again, i reported next day, their initial visit team came and did some chekup & again reported us that its gas leaked.

I am very shocked with voltas, the kind of product they have given to me :
Now the conclusion i got is :
A either the ac provided to me by voltas is having surely some manufacturing error due to which it is not able to perform. Or
B the technicians of voltas are not that efficient that they can install a latest model split ac with proper checks so that it can be install properly & perform, i dont know on what basis you are providing 5 years of warranty.

However in both the cases, the ultimate sufferer is consumer, that is me in this case & i think if it is the issue of case a, then please replace the ac, & if it is the issue with technicians then please reimbure my money as i guess in case you provides me new ac but still the assembly people will remain the same & i will face the same problem which iam facing with, even after lot of request to customer care, they even did not cooperated to rectify the problem on next day & asked me to wait till further updates.

I request to take care, either replace the ac or reimburse the amount.

Regards
Swapnil
+91-[protected] (My registered number with voltas)
Was this information helpful?
No (0)
Yes (0)
Jul 8, 2019
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2019
Voltas Customer Care's response
Dear Swapnil,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Jul 16, 2019
Voltas Customer Care's response
Dear Swapnil,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Voltas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    4381
    Pending
    136
    Resolved
    3040
    Voltas Phone
    +91 22 6665 6666
    +91 22 6665 6333
    Voltas Address
    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
    View all Voltas contact information