[Resolved]  Voltas — Split AC is not doing cooling

Address:

India

Hi team,

Greetings of the day!

Kindly help with the below concern i'm chasing for last 3 days.

I've purchased one split ac from amazon and it's not doing cooling for 3 days. On the first day, engineer has not removed box particles from the outdoor unit so post removing those ac has started doing cooling but very low same we've informed engineer he said it is first time so it will take time to cool room.

On the second day, it's not doing cooling again.
Customer care only taking complaint and engineer is visiting but the cooling issue is still remain same.

As of now zero cooling, now when we've asked voltas team to return order so that we can order other ac they are asking for the charges to uninstall the product which is 750+18%gst.
Its product fault that's why i need to change and order other product but they are asking for charges why i will bear.

Product details : voltas 1.4 ton 3 star wi-fi inverter split ac with amazon alexa (Copper 173vwzj white)
Order date: 1 june 2020
Order delivered: 7 june 2020
Installation date: 9 june 2020