[Resolved] Voltas — sr-[protected]//new ac is not working

deepak2292

from Bengaluru, Karnataka

Address:

Siwan, Bihar, 841226

Dear team,

Greetings!!

I have purchased 1.5 ton split ac from paytm on 29/03/2018 (#[protected]).
The technician from voltas had come on 8th april, without checking the ac he installed it and after that he found that ac is defective, pcp card is faulty.
First of all the technician should have checked it before installation he installed and claimed 1800 and ac is not working at all.
Secondly, i have called voltas and service center many a times in 10 days, while complaining the service centre was unprofessional and the staffs are incompetent and they just apologize instead of giving any solution.

I had requested a return from paytm but as tha ac was installed the voltas team said that they would take care of it but i do not see any progress.

It is highly unacceptable. I request you to kindly look into the problem immediately and take suitable action.

Note: please replace the ac asap.

Thanks & regards,
Deepak
[protected]

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Jun 3, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Apr 20, 2018

Updated by deepak2292 Dear Team,

Greetings !!

I have purchased 1.5 ton split AC from paytm on 29/03/2018( #[protected] ).

The technician from Voltas had come on 8th April, without checking the AC he installed it and after that he found that AC is defective, PCB card is faulty.

First of all the technician should have checked it before installation he installed and claimed 1800 and AC is not working at all.

Secondly, I have called Voltas and service center many a times in 10 days, while complaining the service centre was unprofessional and the staffs are incompetent and they just apologize instead of giving any solution.

I had requested a return from paytm but as tha AC was installed the Voltas team said that they would take care of it but I do not see any progress.

It is highly unacceptable.I request you to kindly look into the problem immediately and take suitable action.

Note: please Replace the AC ASAP .

Thanks & Regards,

Deepak

[protected]

Apr 20, 2018

Updated by deepak2292 Issue Has not resolved very bad and unacceptable response ...

Kindly look in to the issue

Verified Support

Apr 20, 2018

Voltas Customer Care's response Dear Deepak Mishra,

We regret the inconvenience caused. We have forwarded your details to our team and they will get in touch with you.

Regards,
Voltas Online Team

Verified Support

Jul 06, 2018

Voltas Customer Care's response Dear Deepak,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Comments

KMMedical

from Mumbai, Maharashtra

Greetings. Kindly resolve my req no .[protected] to replace the Pin in our water dispenser. The local service center is not properly giving service. The technician calling and asking us to work for him
Regards,
Muthukrishnan.A
K M Medical Software India Pvt.Ltd
Tidel Park
Coimbatore
641014.
[protected]@imeddoc.ie

Voltas Customer Care's response, Apr 23, 2018

Verified Support

Dear Customer(Muthukrishnan.A),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

Voltas Customer Care's response, Apr 26, 2018

Verified Support

Dear Customer(Muthukrishnan.A),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.

Regards,
Voltas Online Team