[Resolved] Voltas — Sub: notice before filing consumer complaint

[email protected]

from Sathupalli, Telangana

Address:	509103
Website:	Www.Voltas.com

Dated: 13/03/2016

To,
The Manager
Voltas Ltd,

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,
Product - Voltas Air Cooler VN- 050M.

Warranty- 1 Year Warranty till with Sl. No.4810016B16B014216 dated 02/04/2016.

Product Issue- Manual switches like swing, pumps were not working in the cooler. We were able to operate the cooler only in fast mode. Today on 10th the fan in the cooler collapsed.

Service Issue - No service update is given till 13th of March by the technician even after raising a service complaint and showing the issue to the technician on 7th March.

Problems faced- We purchased this cooler last summer from thirumala enterprises wanaparthy, telangana(state) and we r used only for two months. It is very hot in the summers and it is constantly giving problems and now the fan in the cooler is collapsed. It is both discomfort and distress due to non-working of the cooler. Also We are not able to reap the benefits of the cooler and the cooler has not served its value which is meant to serve for its price.

It is within Warranty/Guarantee period. A complaint is given on 7th March, 2016. Technician came on 7th and told us to use the cooler and said that he will make sure that it gets repaired. On 8th – 13th No service update was given.

Refund us with full amount as there is no use of replacing it. We have lost the trust in Voltas product and service. What is the use of purchasing a branded cooler if it doesn’t serve your purpose and constantly under repair? In the least case replace the product. Please settle our grievance within 15 days otherwise we are going to file a complaint with the Consumer Forum as we are protected under the Consumer Protection Act of 1986.

All the cost and expenses of the consumer complaint will be borne by you. Damages & Compensation for Mental Anguish in delayed service and legal case will also be borne by you.
Please be aware of all the above mentioned things and handle this grievance carefully and immediately.

Yours Truly
Jameel Ahmed
Mob. [protected]

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Mar 13, 2017

Complaint marked as Resolved

Voltas is not responding from 7th March to till now I have submitted my complaint by the ph, mail, and also on voltas website but the response of the customer care and the managers as well as the voltas is lazy and very poor Plz respond on my notice otherwise I ll go to consumer court

Voltas customer support has been notified about the posted complaint.

Mar 13, 2017

Updated by [email protected] Voltas is not responding from 7th March to till now
I have submitted my complaint by the ph, mail, and also on voltas website but the response of the customer care and the managers as well as the voltas is lazy and very poor
Plz respond on my notice otherwise I ll go to consumer court

Verified Support

Apr 17, 2017

Voltas Customer Care's response Dear Jameel Ahmed,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team