[Resolved]  Voltas — supply of defective 1.5tonnes voltas ac vide invoice no 1207/17/s-9113, dated 20.04.17].

Address:	Hyderabad, Andhra Pradesh, 500034
Website:	WWW.VOLTAS.COM

Sub: - [urgent replacement and compensation against supply of defective 1.5 tons voltas ac vide invoice no 1207/17/s-9113, dated 20.04.17].
Dear sir,
This is to bring to your kind notice that pertaining to the above subject
1. We have purchased the said voltas ac whose model no. Is voltas 183lye del.1040 from bajaj electronics punjagutta showroom hyderabad.[protected].

2. The subject ac set was purchased under the anticipation of warranty of 1year and if any defect is observed to the ac shall be given rebate at free of cost to the consumer immediately.

3. The subject ac was purchased with the emotional values and security for the family members, children and old age parents.

4. The ac was bought on 20.04.17 and installed on 24.04.17 in peak summer season after that we have used the ac for just four days. After 4 days the ac failed immediately.

5. We have given complaint to bajaj electronics in the first week of may, after few days technicians from weather tech came who is your authorised service partner and attended the problem, without resolving the problem they just disappeared for 1 month.

6. Again in the month of june, we have given complaint to bajaj electronics, again a new person from weather tech attended the complaint on 06.07.17 and again he also disappeared without giving any feedback to us. When we called him to resolve the problem he said your condenser is gone and we have ordered a new one, but we don’t know when we will get your condenser so that we can install and from them only we have taken voltas concerned person no. I. E., mr. Devender phone number ([protected]).

7. Then we have immediately contacted mr. Devender and he promised that your ac will be repaired by 18.07.17. And again on 19th july we contacted him through personal calls and messages in which he said, ”i will let you know about your material which is in transit”. But till today neither we got the arrival date nor the ac is repaired.

8. During the peak summer season i was without ac from the 1st week of may-17 onwards the ac is under repair till date. And it caused a lot of inconvenience and mental torture to me and my family. You have totally failed to supply good services. We bought this ac due to the name and fame of voltas, “a tata product”, but we are highly disappointed by the way our complaint is being dealt. Now i m feeling highly ashamed of having trusted irresponsible voltas which is unable to maintain the trust of its valued customers.

9. We are continuously requesting you to kindly replace the said defective ac with the brand new unit without any defect. But still there is no confirmation about replacement from your customer care dept, hyderabad.

10. It must be noted that each part of the said subject ac is the part and parcel of the complete set and it is obligatory on the part of the seller to comply and meet all the requirements of any defects is observed or experienced during the period of warranty. Any non compliance to the above shall be the divulgence of the customer rights on the part of the seller/distributor/owner.

11. So, we shall have no option to publicise the matter in the media, publications etc.in the general and common to safeguard the interest of each and every consumer and the citizen of india for which we shall not be held responsible and accountable and shall be at your own cost and consequences. Further we shall be free to proceed immediately to the hon. Consumer forum to safeguard the consumer rights in the interest of indian nation.


Hope your immediate action in this regard.


Yours sincerely,

Nadeem thakur,

Ph:-[protected].