[Resolved]  Voltas — swing flap breaking frequently, need replacement of the entire unit

Address:

Mumbai City, Maharashtra, 400053

Product details : voltas, 1.4 ton, 3star (Copper, sac173iy white) b01nbvbq7t. Supplied by cloudtail india pvt. Ltd. Ahmedabad.
Reference :invoice no. Samc-3807 dtd-21st sept. 17.

Sir,
With reference to above i furnish few facts for your due attention & apt action in this case.
1) ac mentioned above is defective as till date its swing flap is broken thrice. Once immediate after installation, then after one month & now at the time of first free service.
2) the flap breaks without any reason. It has never been operated manually with hand. We always use the remote to make adjustments to its swing direction.
3) now the mechanic who came for servicing is blaming us for the damage. When we objected, then he mentions about some fault in the motor that is reponsible for the movement of the swing flaps.
Therefore i request you kindly replace existing ac with new one. As there is no point to continue with faulty ac.
Please replace new ac at the earliest.
We are not interested to repair present ac.
Please do the needful.

Thanking in anticipation.

Ninad.