[Resolved]  Voltas — swing not working in window ac

Address:

H.no.2352, sec.13, HUDA, BHIWANI, Bhiwani, Haryana, 127021

I purchased 1.5 ton window ac on 15 july 2019 from local authorised dealer at bhiwani, haryana m/s deepak electeonics. From very first day the swing of my ac is nkt working, i did complaint to local dealer after 2-3 days but they never sent a technician or never attend my complaint. After this harrasment, they suggest me to lodge a online complaint to voltas customer care. I lodged a online complaint on 20 aug.2019 to voltas care. My complaint no. Is [protected]. After lodging the complaint the technician visit my home only one time & told me that one of part for swing is missing in your ac. He assure me that we will order this part & fix your problem as soon as possible. After that day i called to customer care 20 times & they give me a fake promise everytime that your part has been dispatched from our warehouse & it will be delivered to local service centre upto 10th sep.2019. When i called again on 13th sep. They gave me contact no. Of local service centre m/s wadhwa electeonics, & when i cantact him the guy on other side is very rude& talked me like i made a mistake by calling him.
From that day when i called customer care every time they again misguide me & now their new type of harrasment is that your part was dispatched on 10th sep.2019 & will be delivered shortly. I can't understand the logic of this poor type of customer service. Everytime when i asked them to transfer call to senior executive they hold my call for 5-6 min.& then make me again a fake promise to arrange a back call from customer care. I never received any type of back call from customer care till date.
Now this is the way voltas provide service to its customers. I suggest everyone who reading this plz never buy voltas product.