Voltas — undelivered service

Address:	Mathura, Uttar Pradesh, 281121
Website:	www.myvoltas.com

A complaint was made a month ago regarding a couple of ac's whose compressors were under warranty and meant to be replaced. No response was given for the first 15 days. A number[protected] was given. They claimed that this number could only be dialled through a mobile phone with talktime recharge and isn't accessible through unlimited warranty recharges. On calling from every number the number proved invalid. On further persuasion and lodging complaints through internet, they gave us a service request number sr#[protected] and sent a repairman who conducted visit and confirmed the problem. Still no service or information has been received.
Kindly ensure that producers as big as voltas are required to furnish hasslefree platforms for receiving requests and updating status through both online and telephonic mediums. They provide numbers which are not accessible and there is no facility to lodge complaint online. Someone unfamiliar with the technology domain may remain stranded for weeks and may not even receive the right to complain and request for service at all.
Please take this matter seriously and kindly apply some stringent rules to protect consumer rights.
Thanks.