[Resolved] Voltas — Unethical Behaviour

mishraskmsachin

Address:

Rishra, Hooghly, 712248

Dear Sir/Ma'am,

I Sachin Kumar Mishra, Registered Mobile No.:- [protected], purchased a AC of 1.5 ton from Amazon.com 7 days ago and now my remote is not working.

So I made a complain in Voltas Customer Care and my Service Request No. is [protected].

Yesterday when I made a query regarding the same, one of your employee in the call said that your request has been registered so kindly contact today for further details.

So I made a call today at 5:10 PM on mobile number [protected] and one of your employee named Debu (i don't know whether he said his correct name) was talking very rudely and in an inappropriate manner with me.

I know its a Lockdown Situation going on but there's still a way of saying that.
Its my humble request to please look into the matter else I have to take further action.
I live in Rishra, Hooghly, West Bengal, Pin- 712248
i have attached my AC Bill for authentication.

Thanking You
Sachin Mishra
Email Id- [protected]@gmail.com
[protected]/ [protected]

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Aug 14, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2020

Voltas Customer Care's response Dear Sachin,

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team

Verified Support

Jun 26, 2020

Voltas Customer Care's response Dear Sachin,

We hope that our team has contacted you and assisted you with your request. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team