[Resolved]  Voltas — Unethical behaviour , unable to resolve the problem

Address:moradabad

My complaint regarding voltas ac is almost 1.5 years old and still not resolved.. despite complaining several times, local service provider is unable resolve the problem and now not even picking up the phone.
almost 50 engineers had visited my home and found that there is a compressor problem and it needs to be changed but the local service center owner somehow making my complaint disappear as I recently talked with the customer care they are saying there is no complaint now it has been closed.. I visited the service center owner showed me some old compressor telling me that this the one that company sent. what could be done in this case.. local service center is taking customer for granted .
my new complaint id is - [protected]
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Aug 15, 2021
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Jun 23, 2021
Updated by rishabh0808
local service center owner name is Shakeel. and I asked the customer care executive if they sent any compressor regarding my request, they are saying no compressor has been sent and the owner here is fooling me by showing me some old compressor
Verified Support
Jun 25, 2021
Voltas Customer Care's response
Dear Rishabh,

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team
Verified Support
Jul 15, 2021
Voltas Customer Care's response
Dear Rishabh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.

Regards,
Voltas Online Team
Complaint comments 

Comments

no support has yet been provided to me, and no one contacted me... i call customer care they tell me we will arrange a call back from a supervisor but no one again called back. do you take customers for fools? i have added complaints which I previously made via emails of the same issue, and it is yet to be resolved plus my complaints are getting automatically closed, I don't know how?.. just ho incompetent voltass' engineers are and how fraudulent your system is that it has been ane and a half year but no one is able to solve the problem. pathetic.

Voltas Customer Care's response, Jul 10, 2021
Verified Support
Dear Rishabh,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team

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