[Resolved] Voltas — voltas 1.5 ton ac not cooling

pritesh1201

from Ahmedabad, Gujarat

Address:

380015

Date of incident 24/4/2018
Invoice number SLF02A[protected]
first complain no. on 24/4/2018 - [protected]
I want replace of my outdoor unit of my voltas ac.
Gas leakage in outdoor unit of voltas ac, two times service man repair it and fill the gas and he make me sure now there will be no problem, at that time i ask for replacement of outdoor unit. but he took responsibility for any further issue and go away. After fifteen days cooling problem was started again and he repaired same issue of gas leakage in outdoor unit. From 21/5/2018 my Ac give not cooling and the issues come again and again.
now i am completely fad up, i complain for that on 23/5/2018 but no one come for see it. my complain no. is [protected].

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jun 30, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 28, 2018

Voltas Customer Care's response Dear Customer(pritesh1201),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

May 29, 2018

Updated by pritesh1201 your serviceman can not do anything and said that you ask for replacement to Croma where you purchase it. Than we contact to Croma, they said you contact Voltas we are not replacing your outdoor unit. WE are suffering from hit from ten days. and no one take any step for solving problem, both are blaming each other. Today 29/5/2018 voltas technician came due to your response and check the problem and give same issue of leakage in output unit. In one year three or more times leakage problem rises how we can bare it? So please take some strict steps against Voltas and Croma.

Verified Support

May 30, 2018

Voltas Customer Care's response Dear Customer(pritesh1201),

We assure you that our team is working on your concern so we request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team