[Resolved]  Voltas — voltas 1.5 ton split ac unit not working due to faulty installation

Address:Sambhal, Uttar Pradesh, 244302

I would like to inform you that I have purchased Voltas 1.5 TR Split AC Inverter(Cool) 183V JY on dated 25-Mar- 2018 from Durga Spares, Near Shiv Sundri School, Kumar Kunj, GMD Road Moradabad and we're facing issues in the AC post 10 days of Installation from Voltas Service agents sent from Durga spares. First the AC stopped cooling and then we started to notice ice formation on the pipe attached to the outdoor unit. After complaining for the same one of the technicians visited and said that it is due to wrong installation and this has damaged the AC as well. Entire summer is gone and after purchasing AC also we had to sweat out with the agency and Voltas support as no one is willing to take care for this.

I would like Voltas to take back this unit and arrange for a new unit as such customer support and quality from a reputed brand is definitely unexpected. I would also file case against Durga spares for not entertaining this leading to a extremely bad situation of the brand.

Call Me at: [protected]
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Sep 11, 2018
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2018
Voltas Customer Care's response
Dear Amit,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Aug 10, 2018
Voltas Customer Care's response
Dear Amit,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
Verified Support
Aug 10, 2018
Voltas Customer Care's response
Dear Amit,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
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