[Resolved]  Voltas — Voltas AC/ Complaint against Voltas service centre, Bazar Samiti Road, Buxar-802103

I contacted Voltas service centre in Bazar Samiti Road, Buxar-802103, with SR no. [protected] dated 27 May 20 .service centre staff Mr. Pandey (mb no. [protected]) told that it will be attended on 28 May 20, but it was was a bluff, when I again contacted Mr. Pandey told it will be attended any how on 29 May 20 but again nobody came to attend. I again contacted Mr. Pandey on 30 May 20 and asked him why they are making false commutations then Mr. Pandey abused and misbehaved using unparliamentary languages. After that incident another staff Mr. Shahrukh (mb no. [protected]) then called on my mobile on 30 May 20 then I told him about the misbehaviour of Mr. Pandey then Mr. Shahrukh said sorry and confirmed me that my request for AC servicing will soon be attained. Then some technician from service centre arrived on 31 May 20 and serviced the AC but was not cooling then he asked for AC purchase bill for checking warranty ( purchase date:- 15/ 05/19) took a snapshot of bill in his mobile and told the AC is not cooling because of low gas. He then told that he will come in evening in 31 May 20 and fill the gas then it will be ok. But nobody came. When I called the technician (mb. no. [protected]) he told the Mr. Pandey has instructed him not to fill the gas. On 31 May 20 I received a message from TD-VOLTAS and according to that I had requested for reschedule of the above SR No. I was surprised because I never had made any such request. On 01 Jun 20 I again received a message on my registered mobile that the above SR. No. is proposed for cancellation and the reason mentioned was reschedule which was beyond my understanding. I also wrote to you several times to email [protected]@voltas.com but no response was received. I was surprised to see the response of voltas vo. and also service centre in Bazar Samiti Road, Buxar. I again requested by email to [protected]@voltas.com to enquire in to the issue and resolve or else I shall be compelled to move to consumer forum.