[Resolved] Voltas — voltas ac warranty extension due to lockdown | |
Dear sir/mam last year i purchased a voltas inverter 3 star split ac with r32 refrigerant gas on 30th march 2019. Few days ago in february it was serviced by voltas technician as second free service but he didn't checked the cooling just cleaned and went even without starting the ac. When i started it on 22nd march due to humidity i felt that it was not at all cooling i registered a complaint on the voltas toll free number but didn't get any response from the technician in my city. Later i contacted him because the toll free number was not working due to lockdown. The voltas technician from my city told me that he didn't got any information about my complaint till date and now he will not be able to come due to lockdown as company has stopped its on field work. He suggested me that if you want i can come to check your ac other than free service he asked me to pay a amount of 250 and the voltas technician visited my home and checked it and found that the 32 gas of the ac was completely empty due to poor fittings done by voltas technician's itself but i can't pay them for gas because it's a huge amount for me and i registered my complaint during warranty period nd on 30th march my warranty has finished so after the lockdown finishes i want my gas to be refilled and leakage to be checked at free of cost under warranty by voltas. Thank you A permanent voltas customer Was this information helpful? | |
May 3, 2020 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Apr 02, 2020 Voltas Customer Care's response Dear Lavish, We understand your concern and would try to get it resolved as soon as the Covid19 situation is controlled and we get permission from the government to resume our call centre services and field services. Further, you need not to worry about the expiry of the warranty, we will take care of this. Thank you for your patience. Regards, Voltas Online Team | |
2 Comments | |
Comments
I have purchase a new cooler 72 e @19 march today i was clean the water ..when i clean the water before i was press the dry button after that the cooler is not working
Voltas Customer Care's response, Apr 8, 2020
Verified Support
Dear Ibrahim,
Due to govt regulatory guidelines on COVID-19, we have suspended our call center services till 14th April. Our field services are also likely to get impacted. Meanwhile please help us with your registered contact number or complaint number so that we can connect with you once we resume our services from 15th April 2020.
Stay home and be safe.
Regards,
Voltas Online Team
Due to govt regulatory guidelines on COVID-19, we have suspended our call center services till 14th April. Our field services are also likely to get impacted. Meanwhile please help us with your registered contact number or complaint number so that we can connect with you once we resume our services from 15th April 2020.
Stay home and be safe.
Regards,
Voltas Online Team
Voltas Customer Care's response, Apr 17, 2020
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Volta’s Ac is getting P3 display on screen, also Ac is not working properly.
No cooling.
Kindly help to fix
Contact number- [protected]
Purchased last year in April
Due to govt regulatory guidelines on COVID-19, we have suspended our call center services till 14th April. Our field services are also likely to get impacted. Our services will resume on 15th April 2020.
Stay home and be safe.
Thank you.
Regards,
Voltas Online Team