[Resolved] Voltas — voltas cooler not working properly

kishlaykrishu

from Jasidih, Jharkhand

Address:

Nawada, Bihar, 805110

I have purchased a voltas cooler on 27th may 2019. Since then my cooler is giving trouble in operating. It's not work properly, Cooling capacity is very low. Several time I have complaint to voltas service provider.. but they are not giving any response..! One voltas service provider came to change the water pump.. but he used any other local brand pump.. instead of voltas pump.. which was fitted earlier. I want to replace my cooler or to get better service as soon as possible as they are not giving any proper response to my issues.
Cooler modal- Voltas Grand 72E
Serial number - 4810086C19D006723

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Jul 23, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2019

Voltas Customer Care's response Dear Customer(kishlaykrishu),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Jun 14, 2019

Updated by kishlaykrishu Till now no update! I want to exchange my cooler, volats executives told that they will return the amount of the cooler or either they will exchange.. but when voltas will exchange my cooler, when the summer ends. I am going to file a case against the product in consumer forum.

Jun 14, 2019

Updated by kishlaykrishu My contact number [protected]

Verified Support

Jun 15, 2019

Voltas Customer Care's response Dear Customer(kishlaykrishu),

We are unable to track your details. Please share your complaint number or registered mobile number at voltas.[protected]@gmail.com so that we can assist you with your concern.

Regards,
Voltas Online Team

Verified Support

Jun 20, 2019

Voltas Customer Care's response Dear Customer(kishlaykrishu),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Comments

kishlay nayan

from Mumbai, Maharashtra

The technician which came to house, was very rude and told, do whatever you want to do, your cooler will not be exchanged and neither you will get the original water pump motor. Nawada service centre is very rude and fraud. They have taken my original pump motor and not providing the voltas pump. The pump they have installed gives very less water, even one side of honeycomb pad is not able to wet.
I am unsatisfied with the voltas.

Voltas Customer Care's response, Jun 20, 2019

Verified Support

Dear Kishlay,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards
Voltas Online Team