[Resolved]  Voltas — Voltas inverter AC 1.5 ton

Address:Thiruvananthapuram, Kerala, 695582

AC works intermittently. If it works today, the next day it won't work. Raised around 7 Service Requests and each time the service center executive closes it stating 'No issues' or 'Resolved'. This product is in first year of warranty.
Each time the executive visited, the ac appeared working. Even though I have explained to SerciceDesk team, Service center executive, they never took further steps to identify the issue and resolve.
As per advise from executives, I have verified the voltage and Electricals lines but didn't see any issues. Also, I have same model ac in another room which works properly at the time when this ac wasn't working.
Kindly help in address this issue.
Registered mobile: ending 580

Thanks
Manoj Padmakaran
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May 31, 2017
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Apr 15, 2017
dinesh.rathor's response
Customer care just advise to solve this by next day in every call in customer care
Verified Support
Apr 20, 2017
Voltas Customer Care's response
Dear Manoj Padmakaran,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Verified Support
Apr 28, 2017
Voltas Customer Care's response
Dear Manoj Padmakaran,

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Turns Online Team
Complaint comments 

Comments

Window AC Vertis 3star 1.5ton inJune 2016 purchased by me.I booked a complaint for rectification of compressure noise to your toll free numbers, they repaired but I, don't know how this was done as the registered problem still available in the AC, as per my remark on the service report, request you to take care about this and early rectification
Voltas Customer Care's response, Apr 22, 2017
Verified Support
Dear Prakash Chandra Dubey,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, May 3, 2017
Verified Support
Dear Prakash Chandra Dubey,

We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team
Complaint registered on 2nd april regarding air cooler and servicec center claim, to solve any complaint in 24 working hrs and my complaint is still open, afer so many call in customer care, still there is no action
Voltas Customer Care's response, Apr 22, 2017
Verified Support
Dear Dinesh Rathor,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, May 3, 2017
Verified Support
Dear Dinesh Rathor,

We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team
No installation done for my newly bright ac which I have bought on 14 April 2017 and for installation of ac, the dealer (Ankur electronics) Shamli from where we buy our ac is asking for installation charges Rs 600.And we are not at all happy with the service.
Thanking you
Yugaank Chanana (your customer)
Voltas Customer Care's response, Apr 22, 2017
Verified Support
Dear Yugaank Chanana,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, May 3, 2017
Verified Support
Dear Yugaank Chanana,

We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team

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