[Resolved]  Voltas — voltas split 5 star gold

Address:

Ghaziabad, Uttar Pradesh, 201206

One split AC [Voltas 1.5 Ton 5 star Gold] installed at my residence. On date 20th April, 2018, I requested for preventive maintaince [No. [protected]]which resolved same day and Rs. 500/- INR was charged. On 21st May, 2018 I again requested the customer care [No. [protected]] as the cooling was very low. On date 22nd April, 2018 service engineer came and told me that there is leakage of gas problem, he filled the gas and INR 1550/- for gas and INR 500/- for service charged. On 07th July, 2018 I again requested [No.[protected]] as again cooling was very low. Service engineer visited and told me that there is dust problem which is blocking air flow, that can be repair at service centre. He cleaned as much he can and charged me INR 400/-. On date 11th July, 2018 I received a message saying, "Your SR NO [protected] proposed for cancellation, reason resolved on phone". On date 31st July, 2018, I again felt less cooling and requested again [No. [protected]]. Service engineer visited on date 01st, Aug, 2018 and told me that there is gas leakage problem. I asked him when gas filled on 22nd, May, 2018 how is it possible to leak again, he did not give me satisfactory answer, I talked to customer care, they told me there is no repair status on date 07th, July, 2018 as per their record, I told them I have service charge bill with me but no satisfactory answer was given by customer care executive, so I returned service engineer without repairing my unit. same day I received a message from company, "Our engineer visited your premises for SR NO [protected], there was no responsible person available, please call [protected] for an appointment". I am the responsible person in which name unit is registered. Even after paying INR 500+1550+400=2450, my unit is still not functioning properly. I make several calls on given no but there is no response from there. I am fade up now please help me. Regards.