[Resolved] Voltas — voltas split ac 122 czg 1 ton 2 star

maulin267

from Mumbai, Maharashtra

Address:

Vadodara, Gujarat, 390023

I have bought the ac on 02-june-2018 and from the day of installation i am having complaint about its cooling. The machine is not at all giving satisfactory cooling. Upon complaing at the customer service the person say that the machine is working proper however each and every day i have this issue of cooling. It is not at all satisfactory. I demand for replacement of the machine with other 1 ton machine. 1 ton machine is ideal for my room size. However i would also be comfortable if the machine could be replaced to other upgarded capacity (1.5 tone) machine. Kindly consider the matter at the earliest as even after repeated communication with our dealer still the matter has not been resolved and me and my family is facing serious issues with it.

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Sep 12, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

Voltas Customer Care's response Dear Customer(maulin267),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Jun 13, 2018

Updated by maulin267 I have still not received any update regarding my complaint. Kindly take up the matter at the earliest and arrange me for the replacement of the machine either of same capacity or upgraded (1.5 ton) capacity ( willing to pay additional amount).

Verified Support

Jun 13, 2018

Voltas Customer Care's response Dear Maulin Changawala,

We assure you that our team is working on your concern so we request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team

Jun 16, 2018

Updated by maulin267 Still I have not received any updates from the Voltas Team. It is taking more than the reasonable time and affecting the Customer Satisfaction.

The reviews would be getting affected further.

Verified Support

Jun 21, 2018

Voltas Customer Care's response Dear Maulin,

We sincerely apologize for the delay. Our team is working on your concern and we will connect with you regarding the same as earliest.

Regards,
Voltas Online Team

Jun 21, 2018

Updated by maulin267 Dear Voltas online team,

This is getting delayed more than the reasonable acceptable time limit. Just by giving promises the issue will not be resolved.

Verified Support

Jun 26, 2018

Voltas Customer Care's response Dear Maulin Changawala,

We completely understand your concern and we are sorry for the inconvenience you had to face due to this. We have again highlighted your concern to our team on priority and will ensure a quick resolution.

Regards,
Voltas Online Team

Verified Support

Jul 13, 2018

Voltas Customer Care's response Dear Maulin,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

Verified Support

Jul 13, 2018

Voltas Customer Care's response Dear Maulin,

We regret the inconvenience caused. We will look into this issue again and share an update with you soon.

Regards,
Voltas Online Team

Verified Support

Aug 10, 2018

Voltas Customer Care's response Dear Maulin,

We hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
Voltas Online Team