[Resolved]  Voltas — voltas split- eu 155vlzc - ac not working

Address:D/4 Cheeta camp Trombay Mumbai, 400088

To.
Sanjay johri
Ceo - voltas limited

Voltas limited
Voltas house
'a' block
Dr. Babasaheb ambedkar road
Chinchpokli
Mumbai 400 033

Pathetic after sales service from Voltas. I had never imagined that the servicing from the voltas would cost me so much.I had just done normal servicing from the Voltas technicians and the A/C was still in warranty. The machine was handled very very roughly by the technicians, After the servicing, we are facing some problem in our ac that the compressor of the same is regularly cutting off after running of 10-15 minute. On calling the same technician again he was totally clueless about the reason. Also, other technicians that came in either had no idea or could not stop the problem. After 4 - 5 visit they will come to know about problem that sensor is not working and they replaced it, but that was not actual problem but they changed it, after changed it, same problem was occurring than again they sent some other technician and he came to know about PCB problem and they changed it again, but same that wasn’t the actual problem, Today 4 weeks have passed and still dont have a solution to this even after 6 to 7 technician visits. In fact, I have to call the service center again and again to ask when are the next set of technicians coming. And this is another problem because of which I am fed up. If I lodge a complaint in the customer care, it takes minimum one week for the technicians to come in; also they commit one time but never come on that time. It gets really frustrating. After lodging my last request in the customer care, I am still awaiting the technicians from the service center; but nothing as of now. I dont have to explain that in the month of May, how hot it can become and I am suffering only because of the wet servicing done by the Voltas AC technicians. This problem within a year of installation is absolutely unacceptable from a company like Voltas especially if it is due to the technician rough handling of the machine. I do not want any repair of my one year old AC, because of technician fault. I want it to be replaced by a new unit; as it happened during the warranty period and while the servicing was done. One month is over and I am completely fed up.
I am attaching the activity sheets related to the technician visits and also the bill for the AC.
Please help, we are suffering from 1 month.
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Jun 30, 2019
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
May 22, 2019
Voltas Customer Care's response
Dear Anjum,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
May 30, 2019
Voltas Customer Care's response
Dear Anjum,

We hope that our team has contacted you and assisted you with your request. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
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