[Resolved] Voltas — voltas split inverter ac stopped cooling within a month of buying

Dkp66

from Noida, Uttar Pradesh

Address:	Varanasi, Uttar Pradesh, 221007
Website:	voltas

My voltas split inverter ac stopped cooling within a month i brought. I didn't expect this from voltas, only fan is rotating but there is no cooling at all irrespective of different mode.
It is showing error code on display of indoor unit.

I don't no where to approach, its quite disappointing getting defected piece, i recommend not to buy voltas product as their service is not up to mark.

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Aug 15, 2017

Complaint marked as Resolved

coolant leaked completely, after 8 days gas refilled after repeated complaints. Service was very poor by the brand. Lackadaisical attitude toward consumer satisfaction. Gas refilled as informed N410 (different from originally filled) upon asking what gas refilled. A nut valve has been changed by service provider. DK Pandey 9452027316 [email protected]

Voltas customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2017

Voltas Customer Care's response Dear Customer (Dkp66),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Aug 10, 2017

Updated by Dkp66 it has been 5 days since complaint registration on customer care number. a boy came after 3 days and after checking said he wouldn't be able to rectify the problem and told he will send somebody else and left. Since then i has been 2 more days and despite many attempts, they keep rejecting our request to send the service provider . It has been horrible and pathetic experience for me. I should have listened to my relatives and shouldn't have brought VOLTAS product.

my complaint number registered 5 days ago is [protected]. Pathetic service, will never recommend this brand. It seems there is no consumer centrality and work ethics.

Aug 12, 2017

Updated by Dkp66 Still No action taken. Disappointing service!! Big mistake...

Verified Support

Aug 12, 2017

Voltas Customer Care's response Dear Customer (Dkp66),

Thanks for sharing your details with us. Please be assured that we are working on your problem and we will get back to you soon on the same.

Regards,
Voltas Online Team

Aug 13, 2017

Updated by Dkp66 Update on service request-
With respect to my complaint filed on dated 6 th August, a service person visited and checked the pressure valve of outdoor unit . After checking he told us that the installation was done carelessly and due to faulty pipe( expansion duct) connection or whatsoever reasons all the coolant gas leaked and emptied gradually. This also explains the fact that since the day of installation, cooling of AC was gradually diminishing.
Subsequently he also informed that the same person who installed will be responsible for the re filling of the gas and he left away.

Hoping that the service person will visit soon as it already has been 8 days since my complaint filed.

I hope this post will help other buyers making reasonable decision

Verified Support

Aug 24, 2017

Voltas Customer Care's response Dear D.K.Pandey,

We assure you that our team is working on your concern so we request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team

Verified Support

Aug 30, 2017

Voltas Customer Care's response Dear D.K.Pandey,

We hope your concern has been resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team