[Resolved]  Voltas — Voltas window ac duplication/parts exchanged

Address:

Gurgaon, Haryana, 122001

Hi,

This is regarding voltas window ac duplication/parts exchanged at the time of delivery. I have purchased the voltas window ac from amrit electronics, 321/15, jacombpura road, gurgaon, haryana 122001 on sunday, 4 june'17 and selected voltas ac model 4011208/2017 from his showroom display. When the product delivered to home and engineer visited for installation, the ac model was not found the same we choose and also sent the exchanged front panel of some of his old displayed ac at showroom. Luckily i clicked one picture at showroom only to get the make and model details handy and found same piece of front panel that was sent to me with different machine and back panel. When i visited the showroom to get register my complaint and to get replacement, they told us that this is not our fault and this is from voltas only. So i wanted to raise one complaint against shopkeeper/voltas regarding this duplication and need explanation how could this possible that such a big company like voltas has made the wrong parts and selling in the market without doing prior quality checks before launching.

Don’t you think they are making good use of voltas to hide their mistakes? I had very bad experience against voltas now through this incident. I will much appreciate if you will dig into this matter and get some solutions.

Although they have accepted their fault and replaced it with new ac but for that i spent my quality 3 hours to get this done, i took half day for this replacement from my workplace.