[Resolved]  Voltas — voltas window ac dz 183 (bad partnership kohinoor televideo.

I have purchased a voltas window ac 183 dz o the 6th of this month.
With 5 years full warranty has been promised at time of sale..

This has been delivered by kohinoor on saturday the 12th of this month.
This was purchased at the exhibition in bandra kurla complex organised by kohinoor.
All billing was done by kohinoor.

Since purchase i have been chasing kohinoor for installation.
This has not happened to date however in the meanwhile i got a call for voltas for demo.
I responded that installation hasnt happened.

Now, voltas called me up today and says i have not raised an installation request.
I have said that i have not raised any request and kohinoor is managing everything.
Now i am told that if kohinoor does the installation then the warranty is void.
This was stated by mr baskar today at approximately 14:00 hours

Kindly clarify what does your partnership entail and when you know that kohinoor provides an install service that voids your warranty why do you not explicitly state this?

How does voltas take part in an exhibition with kohinoor and not provide in writing that warrant will be void if kohinoor installs the product?
How does voltas accept demo requests if install is done by kohinoor?

I am an end customer who having paid in full and sitting with an uninstalled ac 15 days after payment and not clear on the way ahead.
And am the victim of kohinoor / voltas partnership.
Respond and resolve.