[Resolved]  Voltas — Window AC

I bought an AC last year in September. It's Being told that the product got 5 years extended warranty and the company will share it with you. In June it started with a water leakage issue.I lodged the complaint and the visited service engineer confirmed that the rotation motor thas an issue as well and it will be replaced within 3 days. I called after three days nothing happened. I followed up but there was no action taken. Suddenly in August end, the AC stopped cooling. I called customer care and raised the issue with the last unreplaced items. It was told me that your that complaint is closed. I asked to confirm how it had happened in spite of my feedback that the complaint hasn't been resolved. The answer was feedback has no connection with customer care. Since September 3 i have been calling the team to resolve the issue . Though i was in connection with the Area sales manager but nothing happened. It was a shock when i got a reply now it is not that hot then why are you so frustrated about the cooling. They have no clues about the warranty, installation of the product. Per them, it was not installed by Voltas so there is no warranty I wish to get this product replaced immediately. As there is no system in place to track the sold product. Shame