[Resolved] Voltas — Window AC Fan broken, complaint rejected twice no support provided | |||
Hi Team, I have purchased new AC last year in Jun’20. That time there was lot of noice in AC With vibration since day1. I have registered the compliant on the same day, Voltas representative came and said this is normal and no issue and hence ticket was closed. Few days back I have called urban clap for AC service, when he opened the AC I was shocked seeing the fan broken and which was the main reason for noice and vibration. Which means the fan was broken from day1. You can get all my details from my registered mobile number [protected]. After seeing AC fan was broken, I called Voltas customer care twice but both of the time my complaint was rejected without any communication with me. I found very offended and shocked such behaviour from Voltas support team. Service request no. [protected] registered on 23 Jun’20 Pls help resolving my issue and help to improve my experience with Voltas support Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Mar 24, 2021 Updated by Rakesh812 Bill and email attached Verified Support Mar 26, 2021 Voltas Customer Care's response Dear Rakesh, Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone. Regards, Voltas Online Team Verified Support Apr 07, 2021 Voltas Customer Care's response Dear Rakesh, Our team tried to contact you but was unable to reach you. Furthermore, we request you to provide an alternate number along with suitable timings so that we can assist you further. Regards, Voltas Online Team | |||
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Can i see a response? as committed i should get an call in 24hrs or is it 24 days? Are we serious about resolving the issue or its the way how voltas handle customer issues?
My AC stopped working today, despite of complaints, no action has been taken. Who is responsible for this ignorance? Do we have anyone in voltas who really cares about there customer?
A frustrated Voltas customer
Rakesh Kumar