[Resolved]  Voltas — window air conditioner

Address:	Mumbai City, Maharashtra, 400037
Website:	Voltas

Mu hardly one year old 1.5 ton window airconditioner stopped cooling so I contacted their customer service center as it was covered under comprehensive AMC. They sent their authorized agent from agency called United Nation for repairs. They said it was a case of gas leakage and they will have to take it to their shop for repairs. After they took it and after two days when they returned airconditioner, I noticed severe damage to front and back cooling coil and compressor coil. When I questioned the technician who had come from United Nation, he accepted this damage saying it could have happened either while transporting or at the workshop.
I obviously again lodged complaint with Voltas customer service center and they again sent Voltas technician to assess damage. He took photographs of damage to be sent to his senior. In the meantime, on the advice of Voltas, united nations technician again came to visit me just to convince me that such damage is normal and I should withdraw my complaint as it would cost him money. And next day I received SMS from Voltas saying my complaints would be closed as repairs were done by an outsider or unauthorized agency!! This was shocking as I didn't expect this kind of cheating from Voltas as they had sent this agency for repairs.
Till now despite several visits by United Nations agency and Voltas technician, my airconditioner coils are not replaced.

This kind of harassment by a well known and reputed brand like Voltas is not expected