[Resolved]  Voonik — not received my order

Address:SLV Grand, 36th cross, HBR Layout, SLV Grand, 36th cross, 560043

Hi, i ordered one top from voonik and it has been delivered by ekart guy to the incorrect address. So i had raised a complaint with voonik but still i did not receive any order and the voonik customer support is yet to provide the resolution. Please help me what i can do in that case. It's already one week completed. I want my refund. And these voonik customer support are not responding to my mails.
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May 11, 2019
Complaint marked as Resolved 
No Resolution has been provided for the Complaint. The Resolution Team guy Raman Singh talked to me very rudely and was asking my debit card details and k denied to provide my debit card details so marked my Complaint as Resolved. Please Reopen my ticket. My Complaint is still not Resolved.
Voonik Tech customer support has been notified about the posted complaint.
Verified Support
May 10, 2019
Voonik Tech Customer Care's response
Dear Valued Customer,

We sincerely apologize for the inconvenience caused to you.

As we trace your shipment VNKP[protected], it was delivered to you on May 03, 2019. As mentioned you have not received your order, we have intimated our logistic team about the issue. We have asked our courier partner to provide us with a Proof Of Delivery (POD), so we may know whom the order was delivered to.

Please allow us 72 working hours. We will get back to you within the same with the POD and assist you accordingly.

Until then we request you to also check with your neighbors/ watchman for the delivery of the shipment.

In case of any further assistance or clarification on this issue, please reply to this email.

Assuring you of our best services always.

Team Voonik.
May 10, 2019
Updated by [email protected]
The Complaint is still not resolved. Since I denied to provide my Debit card details the Resolution Team member marked my Complaint as Resolved. Is this the way to provide the resolution. I am not supposed to provide my debit card details to anyone for any reason. Please refund me the money in my bank account or as the Voonik Team to refund my money directly from where it got paid.
Verified Support
May 16, 2019
Voonik Tech Customer Care's response
We notice that you have confirmed that you have received the product and hence we are closing the case.

Please feel free to reply back to us in case any further help. We will be glad to help you.

Our customer care team is available 24 hours a day, seven days a week.

You can write to us: [protected]@voonik.com or call: [protected]
Complaint comments 


Hi, just now someone called me (Raman Singh) from the Voonik Resolution Team and he was asking my debit card details including expiry date, 3 digit code for refunding my money. Is that safe??can't you refund my money in my Bank Account. I am not supposed to share all these information with any person.
I have received my order, but it completely looks different from the image which is not suits for me and not good fit.So i want to return the product or exchange would also be fine. Please consider my request and do the needful.

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